ayu Casino & Sportsbook Data Care

This page describes what we collect when you use ayu and how we keep that data protected. We know your privacy matters—your account details, transaction history, and personal information deserve security and respect.

When you create an account on ayu, open a sportsbook market, join a live-dealer table, or play slots, we collect certain information. This data helps us process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. It helps us verify your identity before your first withdrawal. It helps us comply with local law and detect fraud. We do not sell your data to third parties, and we do not use it for marketing without your consent.

We encourage you to read this policy carefully. If you have questions about how we handle your data or your rights as a user, contact our English-speaking support team via the ayu app.

What Data We Collect on ayu

Account registration and verification

We collect your name, email address, phone number, and date of birth when you register on ayu. Before your first withdrawal, we ask for government-issued ID and proof of address. This is a one-time verification process. We store this information securely to prevent fraud and comply with local gaming regulations.

We do not use your personal data for marketing purposes unless you explicitly consent. We do not share your name or contact details with third parties without your permission. Your ayu account is private and belongs to you alone.

Transaction and payment data

We collect information about every deposit and withdrawal you make on ayu. This includes the amount, date, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction status. We use this data to settle payments, detect fraud, and maintain accurate account balances.

Our payment processors handle the actual transmission of funds. We do not store your full credit card number or e-wallet credentials on our servers. Payment data is encrypted and transmitted securely. We comply with standard payment-card industry security protocols.

Game activity and betting history

We track your gameplay on ayu. This includes which games you play, how much you bet, which matches or events you place sportsbook bets on (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, badminton, MotoGP, esports), and your results. We use this data to calculate your balance, process payouts, and identify patterns of problem play if they emerge.

Your gameplay data is stored on ayu servers. We do not sell this information to third parties. We do not use it to profile you for marketing. We keep it only for account management, fraud detection, and compliance.

We at ayu collect only the data we need to operate fairly and securely. We do not hoard information or use it beyond our stated purposes.

Device and access logs

We collect technical information about how you access ayu. This includes your device type, operating system, browser, IP address, and approximate location. We use this data to improve our mobile app performance, optimize low-data streaming, troubleshoot technical issues, and detect unauthorized access.

We do not use device data for tracking or profiling. We retain it only for security and technical support purposes. If you access ayu from multiple cities (Jakarta, Surabaya, Bandung, Medan, Semarang), we may flag unusual patterns as a fraud-detection measure.

How We Use and Protect Your Data on ayu

Third-party processors and data sharing

We work with third-party processors to run ayu. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, banks) process your deposits and withdrawals. Our hosting provider stores our servers. Our identity-verification partner checks your ID and proof of address. We share only the minimum data necessary with each processor.

Each processor is bound by data-protection agreements and must handle your information securely. We do not allow them to use your data for their own marketing or secondary purposes. We remain responsible for how they treat your information.

Data retention and deletion on ayu

We retain your account data for as long as your ayu account is active. Once you close your account, we delete or anonymize personal information within a reasonable timeframe, unless we are required to retain it by local law (for tax, anti-money-laundering, or dispute-resolution reasons).

Transaction records are retained longer because they document financial activity. We do not delete betting history or payment receipts prematurely—you may need these for personal records or dispute resolution. However, we do not use retained data for any purpose other than compliance and legal obligation.

Security measures on ayu

We protect your data using encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. We use SSL/TLS encryption for all data transmitted between your device and ayu servers. Our servers are hosted in secure data centres with physical access restrictions.

We do not guarantee absolute security—no online platform can. However, we use standard industry practices and keep our systems updated. If a data breach occurs, we will notify affected users and cooperate with relevant authorities as required by law.

Personal data

Information that identifies you, such as your name, email, phone, or ID number.

Transaction data

Records of deposits, withdrawals, and bets placed on ayu. Used to maintain account accuracy.

Device data

Technical information about how you access ayu, including IP address and device type.

Third-party processor

External service (payment partner, host, identity verification) that handles your data on ayu's behalf.

Encryption

Method of converting data into code so it cannot be read without a decryption key. Used to protect data in transit.

Your rights regarding your ayu data

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting support. You have the right to correct inaccurate data—if your email or address changes, update it in your ayu account settings.

You can request deletion of your ayu account and associated personal data, subject to legal obligations. We may retain anonymized or aggregated data for analytics and fraud detection. You can opt out of marketing communications at any time.

Cookies and tracking on ayu

Our ayu app may use cookies or similar technologies to remember your login session and track how you use the platform. These are technical cookies necessary for the app to function—we do not use them for behavioural tracking or advertising profiling.

You can clear cookies from your device settings if you wish. Clearing cookies may affect app performance or require you to re-enter your login credentials. We do not use third-party tracking pixels or analytics that follow you across the internet.

Jurisdiction and data location

Our ayu servers may be located outside your jurisdiction. By using ayu, you consent to your data being transferred to, stored on, and processed from servers in multiple locations. Data protection laws vary by jurisdiction. We comply with applicable local regulations and standard international practices.

If you have concerns about data location or international transfers, contact our support team. We can discuss your specific situation and any available alternatives.

Contact us about your data

If you have questions about this privacy policy, want to access your data, or believe your information has been misused, contact our English-speaking support team via the ayu app. We respond to data-subject requests within a reasonable timeframe and take your privacy concerns seriously.