ayu Casino & Sportsbook Service Notice
This page sets out the legal framework under which ayu operates and the conditions that apply to users of our platform. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that their access and use of ayu comply with the laws of their own jurisdiction.
ayu is not a general-audience service; it is restricted to jurisdictions where online gaming is permitted. If you live in a jurisdiction where online wagering is prohibited, you are not eligible to use ayu. We enforce these restrictions consistently and reserve the right to restrict or close accounts that violate our service area.
This notice covers service availability, account eligibility, user responsibility, data handling, and how to contact us for legal inquiries. Please read this carefully before accessing ayu. If you have questions about whether ayu is available in your jurisdiction, contact our support team via the app.
Service Availability and Jurisdiction
ayu services are restricted by law
We do not offer our services in jurisdictions where online wagering is prohibited. Our ayu platform is available only where applicable law permits. This means that if you access ayu from Jakarta, Surabaya, Bandung, Medan, or Semarang and online gaming is legal in your jurisdiction, you may use our platform. If you access from a jurisdiction where online gaming is prohibited, you are not eligible.
We do not hold gaming licenses in specific countries. We do not claim to be "licensed in Indonesia" or "approved by any government body." We operate ayu in jurisdictions where local law permits online gaming. Compliance with local law is your responsibility as much as ours.
Account eligibility on ayu
To be eligible for an ayu account, you must:
- Be of legal age in your jurisdiction.
- Live in a jurisdiction where online gaming is permitted by law.
- Provide accurate personal information during registration.
- Comply with our account terms and service policies.
- Not use ayu if you are prohibited by local law from accessing online gaming platforms.
If your jurisdiction changes or you relocate to a jurisdiction where online gaming is prohibited, your account access may be restricted. We monitor accounts for prohibited access and take jurisdiction compliance seriously. If you no longer meet eligibility criteria, we reserve the right to close your account.
User responsibility for legal compliance
Users are entirely responsible for verifying that their access and use of ayu comply with the laws of their own jurisdiction. We provide the ayu platform; you provide compliance verification. Do not assume that ayu is available in your jurisdiction just because you can access it. Check your local laws or contact a legal advisor if you are unsure.
If you access ayu from a jurisdiction where online gaming is prohibited, you are violating local law and our terms. We are not liable for your legal consequences. We will close your account and may forfeit funds if we detect prohibited access.
ayu is available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's laws.
Payment methods and ayu service area
We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet) for deposits and withdrawals. The availability of these payment methods does not imply that ayu is available in all regions where these payments operate. Payment infrastructure and gaming regulations are separate. You remain responsible for verifying that ayu is available in your jurisdiction, regardless of payment method availability.
If you deposit via a payment method but later discover you are ineligible, we will close your account and handle fund disposition according to our terms. Do not assume payment acceptance equals service availability.
Data, Privacy, and Legal Contact
Data protection and privacy on ayu
We collect personal information (name, date of birth, email, phone, address) to operate your ayu account, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. Your data is used only for these purposes. We do not sell your data to third parties. We protect your information with standard encryption and security practices.
For full details about how we handle your data, see our privacy policyThat page covers data collection, retention, sharing, and your rights regarding your personal information.
Account verification and compliance
Before your first withdrawal, we require identity and address verification using government-issued ID and proof of address. This is a one-time process that protects against fraud and ensures compliance with financial regulations. Once verified, future withdrawals process without re-verification unless your account details change.
We may request additional verification at any time if we suspect unusual activity or if you change your account details. Cooperation with verification requests is a condition of using ayu. Failure to verify may result in account suspension or closure.
- Jurisdiction
- The territory or region where a law applies. ayu is available only in jurisdictions where online gaming is permitted.
- Service availability
- Whether ayu is legally available in your jurisdiction. You are responsible for verification.
- Account eligibility
- Your qualification to use ayu based on age, location, and local law compliance.
- Verification
- Identity and address confirmation required before first withdrawal. One-time process protecting fraud compliance.
- Prohibited jurisdiction
- A location where local law prohibits online gaming. ayu is not available there.
Dispute resolution and legal inquiry
If you have a dispute with ayu or believe our service violates your local law, contact our support team via the app. Provide details of the issue and we will investigate. If you are unsatisfied with our response, you may pursue legal remedies in your jurisdiction according to local law.
For legal inquiries or formal complaints, you may also reach out to ayu's compliance team. Response times depend on the nature of your inquiry. We will address legitimate legal concerns transparently.
Changes to this notice
We may update this legal notice from time to time to reflect changes in our service area, regulations, or platform practices. We will notify you of material changes via email or in-app notification. Continued use of ayu after changes take effect constitutes acceptance of the updated notice.
Contact information
If you have questions about this legal notice, your eligibility to use ayu, or any jurisdiction-related concern, contact our English-speaking support team via the ayu app. We are available to assist with account eligibility checks, service-area clarifications, and legal inquiries.
Do not assume ayu is available in your jurisdiction. Verify eligibility before depositing or creating an account. Compliance with local law is your responsibility.